We have put together this FAQ page to help answer common questions and support requests that many new Summit Appliance customers have. If you need product documentation, such as manuals or installations guides, please visit the individual product pages and click on the “Downloadable Resources” tab. If you still have questions, please contact us and we will provide you with any additional documentation or support you need.
Certain models that are manufactured for Summit in the U.S. and carry the manufacturer’s warranty (also one year parts and on-site labor). For details on specific warranty issues, please refer to the warranty packed with the product, or call Summit’s service department at 718-893-3900. Your warranty rights are protected by mailing back the registration card packed with each refrigerator or freezer.
- Merchandise must be in original unopened carton (Digital photographs may be requested to ensure packaging has not been opened. Opened packages will not be accepted).
- Merchandise must be undamaged and in new condition upon return to Summit.
- You are responsible for the cost to ship the unit back to Summit and a 25% restocking will be charged per item returned. (These costs will be deducted from your refunded purchase price)
- No item may be returned after 30 days of original ship date from Summit.
If a Summit Appliance is damaged in any way in shipping, The Cooler Store will support getting the unit repaired or replaced immediately (Please see our Freight Damage Policy). For more information or to initiate a return, please contact firstname.lastname@example.org.