We currently ship Aquverse units in the contiguous U.S. only. ***Free and flat rate shipping does not include orders to Alaska, Hawaii or Puerto Rico.***
All Aquverse orders ship from Colorado via FedEx or UPS. If you need a quote to ship to Alaska, Hawaii or Puerto Rico, please contact us.
Internet orders for Aquverse units are typically processed within 1-3 business days and higher volume order processing times are quoted individually. We offer standard “Ground” shipping (1-5 business days) for all online orders. If you need “Next Day Air” (1 business day) shipping, please contact us for a quote.
Please remember to account for processing times (1-3 business days) in additional to standard shipping transit times when planning the arrival of your order. Arrival time will depend on your shipping destination and selected service level. We ship Aquverse orders Monday through Friday excluding holidays via FedEx or UPS.
Average transit time for FedEx or UPS Ground is 1-5 business days, depending on your shipping location.
Refunds and Returns
We want you to love what you ordered, but if something isn’t right, let us know. If you receive a defective item, we’ll either send you the parts necessary to fix the item or replace the unit, depending on the product’s warranty specifications.
If you’d like to cancel an Aquverse order that has already shipped out or return a non-defective, unused/unopened item, you may return it to us by mail or small parcel carrier such as FedEx or UPS within 30 days of purchase. Your purchase price for the item will be refunded to you, minus a 10% restocking fee.
Please contact us for exact instructions. Thank you.